Vetrix Docs

Password reset

If you cannot sign in because you have forgotten your password, request a reset link by email and use it to set a new password. For security, Vetrix shows the same confirmation whether or not the address belongs to an account, so the message never reveals which emails are registered.

Where to find it: Select Forgot password? next to the Password field on the sign-in page, or go to gitvetrix.com/forgot-password directly.

  1. Open the Reset your password page.
  2. In Email address, enter the address for your account.
  3. Select Send reset link.

Vetrix shows a Check your email confirmation: if that address is registered, a reset link is on its way. Check your spam folder if you don't see it within a few minutes. Select Back to sign in to return to the sign-in page.

Set a new password

Open the reset link from the email to reach the Set new password page.

  1. In New password, enter a password of at least 8 characters that includes an uppercase letter, a lowercase letter, and a number. The strength meter below the field updates as you type.
  2. In Confirm new password, enter the same password again.
  3. Select Set new password.

When the change succeeds, Vetrix shows Password updated and takes you to the sign-in page, where you can sign in with your new password.

Troubleshooting

  • A reset link works only once and eventually expires. If the page reports that the link is invalid or has expired, select Request a new reset link to return to the Reset your password page and send a fresh one.
  • If you open the reset page without a valid link, Vetrix shows that the link is invalid or has expired and offers Request a new reset link.